Privacy Policy–Eratia Impex

At Eratia Impex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information provided by our customers, visitors, and business partners.

Information We Collect

We may collect:

  • Name and contact details
  • Email address
  • Phone number
  • Company information
  • Shipping and billing details
  • Product requirements and customization details

How We Use Your Information

Your information is used for:

  • Responding to inquiries
  • Processing orders
  • Providing custom manufacturing solutions
  • Communicating regarding samples, production, and delivery
  • Improving our services and customer experience

Data Protection

We take appropriate security measures to protect your information. We do not sell, trade, or share customer information with unauthorized third parties.

Terms & Conditions – Eratia Impex

By using our website and services, you agree to the following terms and conditions.

Custom Manufacturing Services

Eratia Impex specializes in custom manufacturing of:

  • Sportswear
  • Casualwear
  • School Uniforms
  • Bowlswear
  • Activewear

All products are manufactured according to customer-approved designs, specifications, and requirements.

Pricing & Orders

Prices may vary depending on:

  • Order quantity
  • Fabric selection
  • Printing or embroidery method
  • Customization requirements

Final pricing will be confirmed after reviewing complete order details.

Design Approval

Production will begin after customer approval of designs, samples, measurements, and product specifications.

Intellectual Property

Customer-provided logos, trademarks, and designs remain the property of their respective owners and are used only for approved production purposes.

Payment Policy – Eratia Impex

At Eratia Impex, we follow transparent payment terms to ensure smooth production and timely delivery.

Payment Terms for New Clients

  • 75% advance payment is required before production starts.
  • 25% balance payment is required after production completion and before shipment.

Payment Terms for Existing Clients

  • 50% advance payment is required before production starts.
  • 50% balance payment is required after production completion and before shipment.

Production will begin only after receiving the required advance payment and confirmation of all order details.

Payment terms may vary depending on order requirements and business history.

Shipping Policy – Eratia Impex

Eratia Impex provides worldwide shipping solutions for customers and businesses.

Production Time

Production time depends on:

  • Product type
  • Order quantity
  • Customization requirements

Estimated production timelines will be shared after order confirmation.

Delivery

We work with reliable shipping partners to ensure safe and timely delivery of products.

Delivery time may vary depending on destination, shipping method, and customs procedures.

Customs & Duties

Any customs duties, taxes, or import charges are the responsibility of the buyer.

Return & Refund Policy– Eratia Impex

Due to the customized nature of our products, returns and refunds are handled under specific conditions.

Eligible Returns

Returns may be accepted in cases of:

  • Manufacturing defects
  • Incorrect products delivered
  • Products not matching approved specifications

Non-Returnable Products

Customized products with approved designs, logos, sizes, or specifications cannot be returned.

Refund Process

Approved refund requests will be processed after inspection and verification.

Quality Assurance Policy – Eratia Impex

At Eratia Impex, quality is our priority. We ensure every product meets customer expectations through:

  • Premium quality fabrics
  • Professional manufacturing processes
  • Accurate stitching and finishing
  • Quality inspection before shipment

Our goal is to deliver reliable and high-quality apparel solutions worldwide.